Accessibility Statement

Our position

Selling a house is frequently something people do at a difficult moment, and a proportion of the people who need us most are older, are managing a disability, or are dealing with the estate of someone who was. A website they cannot use is a website that fails them at exactly the wrong time.

We have built this site to be usable with a keyboard, with a screen reader, at high zoom and without a mouse. Where we fall short we would rather be told than not know.

The standard we build to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the benchmark most commonly referenced in the United States and it is the one we test against.

We are not claiming certified conformance. No independent audit has been carried out on this site. What follows is a plain account of what we have actually done and what we know is outstanding.

What has been done

• Every page has exactly one main heading, and headings run in order without skipping levels, so a screen reader can navigate the page by structure
• Every image carries alternative text describing what it shows, or is marked as decorative where it carries no information
• Text and background colours were chosen to meet the contrast ratios WCAG asks for at Level AA, including on the gold and forest green brand colours
• All functionality can be reached with a keyboard alone. Menus, accordions, carousels and the popup can be opened, operated and closed without a mouse
• The popup traps focus while it is open, closes on Escape, and returns focus to where you were when it closes
• Interactive controls have accessible names, and state changes such as an expanded menu are announced
• Animation and scroll effects respect the reduced motion setting in your operating system
• Form fields have visible labels rather than placeholder text alone, and errors are described in words rather than by colour
• Text reflows without horizontal scrolling at 200 per cent zoom and on small screens
• Link text describes where the link goes rather than saying "click here"
• The site does not depend on colour alone to convey meaning

What we know is outstanding

• No independent accessibility audit has been commissioned. Our testing is internal
• Some long articles run to several thousand words. They are correctly structured, but the length itself is demanding, and we have not yet produced short summaries of each
• The embedded map is provided by Google and we do not control its accessibility. The same information is available as text elsewhere on the page
• Some data tables comparing costs would be easier to follow with additional row and column context announced

We would rather list these than leave you to discover them.

If something does not work

Please tell us. Call 918-894-6880 or use the contact page, and if you can, say which page you were on, what you were trying to do, and what you were using, such as a screen reader, voice control or keyboard only.

We will acknowledge within two business days and tell you what we can fix and roughly when. Where a fix will take time, we will offer the information you were after by telephone in the meantime.

Getting help another way

Nothing on this site has to be done on this site. If the website is difficult for you for any reason, call 918-894-6880 and we will take the details by telephone, walk the property and put the offer in whatever format works for you, including large print or plain email.

There is no part of our process that requires you to use a computer.

Formal complaints

If you have raised something with us and are not satisfied with the response, you may wish to contact the Civil Rights Division of the United States Department of Justice, which handles complaints under the Americans with Disabilities Act.

We would ask you to give us the chance to put it right first.